Staff Evaluation Dashboard

A dashboard to track and monitor the quality and timeliness of staff feedback cycles

PROBLEM SPACE
Supervisor need a streamlined way to complete reviews for their team on a monthly basis. Increasing the timeliness of case feedback cycles and overall improving staff performance.

SOLUTION
Integrate the Department of Labor’s Office of Workers' Compensation Program (OWCP) process into the ECOMP system, enhancing functionality to improve productivity and efficiency for this critical managerial task.

understanding supervisors

Supervisor are responsible for their team of Examiners. All of whom manage the vital task of reviewing claims that enter the Office of Workers Compensation Program (OWCP). To ensure their staff upholds the agency’s mission to provide high quality and timely case reviews, they have Evaluations where supervisors can review their team’s individualized work monthly.

Through three rounds of user interviews, I was able to map the current process, pain points, and goals of the CE Supervisors in their evaluation process.

shared pain points + goals

Navigating multiple digital tools to complete their team’s evaluations is difficult and time-consuming.
Monitoring monthly case availability across their team can be fragmented and frustrating.

key findings

Notification of Case Availability = More Work Completed Faster.

How can we provide the Supervisors with a tool that shows them exactly which reviews are ready to begin?

what should we build?

Supervisors were brand new users within the system. This required high-level care and attention to ensure their processes would be seamlessly transferred into the system. After user interview sessions, I built a robust user persona, mapped current processes, workflows and identified the shared business, user, and client goals.

Based on user research and ideation results, I was able to identify the project’s central features. A responsive dashboard that provides a high-level status of case availability so users can quickly track work as it is on a rolling monthly basis.

how should we build it?

After defining the Dashboard’s functionality, I created high-fidelity screens using our design system. Leveraging in-depth workflows and continuous client and technical feedback, the project expanded to include:

New User Onboarding for seamless integration
Quality & Timeliness Reviews to assess case accuracy
Case Management Features for opening/closing cases
Granular Case Tracking via staff profiles

These enhancements provided a more detailed, user-friendly system, streamlining workflows and improving case management efficiency.

early sketches for status button and dashboard design

details matter

User research revealed that Supervisors needed a way to track case availability efficiently. To address this, we introduced statuses on the Dashboard, allowing Supervisors to monitor progress at a high level. This feature provided a quick and effective way for users to track their workflow.

However, we discovered that each review consisted of ten individual elements, requiring a more detailed breakdown. To meet this need, we designed a system that offered both a high-level overview and granular insights into each review component.

This led to the development of staff profiles, which became the central hub for tracking team members' work. The profiles provided a clear view of case availability as it progressed from "Available" to "Complete" to "Closed." We built robust logic into the design to ensure accurate status updates, even as users managed multiple reviews with varying progress stages.

By automating tracking and reducing manual monitoring, this solution streamlined the Supervisor’s workflow, enabling them to oversee 50+ individual reviews per month more efficiently. Ultimately, it saved time and allowed users the flexibility to manage reviews in a way that best suited their leadership style.